Terms of service

Our Privacy Policy outlines how we handle your information. By using this website, you agree to our collection and use of your personal information as described in our policy, and you confirm that all information you provide is accurate and current. It is your responsibility to keep your account information updated.

Conditions of Use

You must use this website responsibly.

By accessing our website, you agree not to:

  • Commit or promote any criminal activities.
  • Transmit or distribute harmful software, such as viruses or trojans, or post any offensive or malicious content.
  • Attempt to hack into any part of our website or systems.
  • Corrupt any data associated with our website.
  • Disturb other users of the site.
  • Violate the rights of any individual or entity.
  • Send unsolicited promotional materials (spam) to us or any other users.
  • Attempt to interfere with the website's performance or functionality.

We will report any violations to law enforcement and disclose your identity if necessary.

Solaera will not be liable for any loss or damage resulting from a denial-of-service attack, viruses, or other harmful materials that may affect your devices during your use of this website or when downloading any content from it.

The use of automated systems or software to extract data from this website for commercial purposes is prohibited without our express written consent.

Intellectual Property and Content

All software and content (including images) available on this website are owned by Solaera or its licensors and are protected by copyright laws. All rights are reserved.

You may not publish, modify, distribute, or reproduce any content from this website for commercial purposes. You may store and print the content solely for your personal use.

You are prohibited from modifying, reverse engineering, or creating derivative works based on any software or content provided by us or our licensors.

Registration

When you register on our website, you agree to:

  • Provide accurate and truthful registration information.
  • Keep your username and password confidential; we assume anyone using your credentials is you.

We reserve the right to close accounts if we suspect misuse or if you use multiple accounts to disrupt our services.

If you access the website from a public computer and do not log out, others may access your account. We recommend logging out after use. We are not responsible for any actions taken on your account if you fail to log out.

If you access the site via mobile, please ensure your device is secure, as someone else could access your account if they have your device.

Terms of Sale

By placing an order through our website, you agree to the following terms:

  • All orders are subject to availability and confirmation of the order price.
  • Dispatch times may vary, and delivery guarantees are limited to Australia and subject to postal delays.
  • You must be over 16 years old and possess a valid credit or debit card. We reserve the right to refuse any order.

When placing an order, you confirm that:

  • All details provided are accurate.
  • You are authorized to use the credit or debit card for the purchase.
  • You have sufficient funds to cover the order.

Prices may fluctuate, and some products may not be suitable for individuals under 18. Please review our returns and exchanges policy.

Upon placing an order, you will receive an acknowledgment email. This email confirms receipt but does not constitute acceptance of your order. A contract is formed only when your payment is approved.

We strive to ensure accuracy in our product details, but errors may occur. If we discover a pricing error, we will notify you and provide the option to confirm or cancel your order. If you cancel and have already paid, a full refund will be issued.

Delivery costs will be added to your order, and these charges will be displayed clearly.