Shipping policy

Domestic orders:

Australia Post Express (1-2 business days)

Standard (3-6 business days).

International orders:

DHL Express (2-4 business days) or Australia Post International (4-10 business days).

Return to store credit within 14 days of arrival.

Shipping Policy Overview

  • Order Processing: We aim to ship all orders within one business day.
  • International Shipments: Please be aware that international orders may incur import taxes, duties, and customs fees upon arrival, which are the responsibility of the recipient. If these fees are refused, the shipment will be abandoned or destroyed, and no refunds or reshipments will be provided.
  • DHL Express Shipping: A signature is required upon delivery unless you authorize us to leave the package. If you choose this option, please ensure there is a secure location for the parcel.
  • Delays: Solaera is not accountable for delays caused by DHL Express, particularly during peak seasons. While we provide delivery estimates, these may be subject to change.
  • Returned Packages: In the event that an Australia Post package is returned to sender, you will receive store credit for the order subtotal, excluding shipping costs.
  • Lost or Damaged Parcels: Solaera cannot be held liable for parcels that are lost, damaged, or stolen after being confirmed as delivered, unless Shipping Protection has been purchased. If Shipping Protection is included, we will quickly dispatch a replacement for any reported issues.
  • Shipping Costs: All shipping and return shipping expenses are the customer’s responsibility and cannot be waived by Solaera .