Refund policy

Thank you for shopping with Solaera! We are committed to ensuring your satisfaction. If you need to return an item, we’ve streamlined the process for your convenience. Please review our returns policy below:

  • Return Period: You may return items within 14 days of receiving your order for store credit.
  • Return Reasons: We accept returns for change of mind, size adjustments, and style changes for store credit only. Refunds will be issued only in cases of manufacturing defects.
  • Condition for Returns: All returned items must be full price and in their original condition—unworn, unwashed, unsoiled, with tags and hygiene liners still attached, and free from any odors (including perfumes). Returns not meeting these criteria will be rejected and sent back to you at your expense.
  • Final Sale Items: Please note that all sale items, including Mystery Bundles and items from Online Warehouse Sales, are final and cannot be returned.
  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a tracked shipping method for safe delivery.
  • Processing Time: Once your return is received at our warehouse, please allow up to 3 business days for your store credit to be processed. Solaera is not liable for any lost or damaged items during the return process.
  • Store Credit: After inspection, if your return meets our policy criteria, we will issue store credit in the form of a gift card. This credit is valid for 3 years and can be used for any purchase from our online store.
  • Faulty or Incorrect Items: If you believe you have received a faulty or incorrect item, please contact our customer care team at info@solaeraswim.com immediately.

How to Return: Contact our team at info@solaeraswim.com

 

Faulty Goods:Our products come with guarantees under Australian Consumer Law. If you believe your goods are faulty, please contact us immediately with details about your order and the issue.

Change of Mind:You can return goods within 14 days for an exchange or store credit. We do not offer refunds or exchanges for sale items unless they are faulty. Due to hygiene reasons, some items cannot be returned unless they remain in their original packaging with hygiene stickers attached. Under Australian Consumer Law, returns or exchanges are not accepted for thong bottoms.

Returned items must be in original condition, including packaging. All returns will be inspected.

How to Return Goods:To initiate a return, please visit the ‘Returns’ page on our website, Return shipping details will be provided.

Indemnity

You agree to indemnify and hold harmless Solaera and its affiliates from any claims, liabilities, or damages arising from your use of this website or your violation of these terms.

Variation

We reserve the right to amend or remove any services or content on this website at any time without notice.

Invalidity

If any part of these terms is unenforceable, the remaining provisions will remain in full effect. Any unenforceable clause will be interpreted in a way that closely aligns with its original intent.

Complaints

For any complaints, please contact our team at:

Waiver

If we fail to act on a breach of these terms, we still retain the right to enforce our rights in the future.

Governing Law and Jurisdiction

These terms are governed by Australian law. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the Australian courts.

Entire Agreement

These Terms of Service constitute the complete agreement between you and Solara Swimwear and supersede all prior agreements. Any waiver of a provision will only be valid if provided in writing and signed by a representative of Solaera.

Thank you for your understanding! If you have any questions or concerns, feel free to reach out to us at info@solaeraswim.com