Privacy policy
This Privacy Policy is designed to inform you about how we handle your personal data while ensuring you feel secure when shopping with Solaera.
Please take a moment to read through this policy to understand how we collect, use, protect, and manage your personally identifiable information in connection with our website.
What Personal Information Do We Collect?
When you place an order or register on our site, you may be asked to provide details such as your name, email address, mailing address, phone number, and credit card information. This information helps enhance your experience with us.
When Do We Collect Information?
We gather information when you register on our site, make a purchase, or enter details while browsing.
How Do We Use Your Information?
We utilise the information collected from you in various ways, including:
- Personalising your experience and offering content and products that interest you.
- Improving our website to serve you better.
- Sending you emails about your orders or other products and services.
- Keeping you updated on new products, sales, and promotions.
- Running contests, promotions, surveys, or other site features.
- Processing your transactions efficiently.
- Understanding your preferences.
- Preventing and detecting fraud.
- Providing customer service and support.
- Delivering your purchases.
- Handling payments and issuing refunds.
While providing personal information is optional, not doing so may limit your ability to purchase from our site and affect your overall experience. Your choice is respected.
How Do We Protect Your Information?
We prioritise your security and regularly scan our website for vulnerabilities to ensure a safe shopping environment. Our site uses malware scanning and employs various security measures to protect your personal information.
Your data is stored behind secure networks, accessible only by a select few with special access rights who are committed to keeping your information confidential. Additionally, sensitive payment information is encrypted using Secure Socket Layer (SSL) technology.
All transactions are processed through a secure gateway provider and are not stored on our servers.
Do We Use Cookies?
Yes, we use cookies—small files transferred to your computer’s hard drive via your web browser (if allowed). Cookies help us:
- Remember and manage items in your shopping cart.
- Save user preferences (like language and location) for future visits.
- Track advertisements and limit their frequency, while measuring the effectiveness of our marketing efforts.
- Gather aggregate data about site traffic and interactions to enhance your experience.
By using our site, you agree to our use of cookies. You can manage cookie settings through your browser, and turning off cookies won’t impact your experience significantly.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your information to outside parties. We will never sell your personal data—including your name, address, email, or credit card information.
However, we do share your data with specific companies essential to providing our services, such as:
- Payment processors, warehouses, and delivery services to fulfill your orders.
- Marketing agencies and website hosts that assist in running our business.
- Fraud prevention agencies to help combat fraud.
We may also share aggregated and anonymized information with third parties for analytics purposes.
Keeping Your Information
We will retain your information as long as you are a customer. If you haven’t used our website for a while, we may delete your information. You can request the deletion of your data at any time.
We may also retain some information as needed to comply with legal obligations or to resolve disputes, even after you close your account.
Marketing Messages
If you choose to receive marketing messages, we’ll keep you informed about new products and upcoming releases via email or text.
How to Stop Marketing Messages
You can opt out of marketing messages at any time by contacting us. Please note it may take a few days to process your request, and you might still receive some messages during that time. Stopping marketing messages will not affect service communications related to your orders.
Your Rights
You have the right to:
- Be informed about how your personal information is used (as detailed above).
- Access the personal information we hold about you.
- Request corrections to any inaccurate personal data.
- Request deletion of your data or halt its processing in certain circumstances.
- Withdraw consent for direct marketing communications.
- Request transfer of your data to another service provider.
- File a complaint with the relevant authorities.
If you wish to exercise these rights or have any questions, please get in touch with us.
Changes to Our Privacy Practices
We may update this Privacy Policy from time to time to reflect changes in how we process your data or to comply with legal requirements. Significant changes will be communicated via our website or other contact methods, so you can review them before continuing to use our site.
